Session Details

Own the Second Paragraph

MCS3 Marketing, Content and Social Strategy

Location: Galleria

MONDAY, 10:45 - 11:30 a.m.

Faculty are an institution’s most important asset. At a fundamental level, the academic reputation of a college or university is the aggregate expertise of the faculty. Unfortunately, most campuses have done a poor job of showcasing their faculty, especially in the age of the real time newscycle which demands a steady stream of expert content. There is a great opportunity for colleges and universities to own the second paragraph, which is where the “why” of a story gets explained. In this session, Greenfield will explore how to use faculty expertise as the cornerstone of content marketing, how to uncover invisible campus experts, how faculty reputation influences college rankings and impacts both student and faculty recruitment, and ultimately how to improve media outreach by owning the second paragraph.


Mark Greenfield
Director of Web Services, University at Buffalo

Mark Greenfield is a highly regarded, influential member of the higher education web community. He is an experienced consultant and an award winning speaker who is known for his thoughtful vision of the future of the web and technology on college campuses. He is very active in the web community serving on numerous boards and committees. Mark has worked at the University at Buffalo (UB) for 27 years. He currently serves as the Director, Office of Web Services, a position he has held since 2001. From 1997 – 2001, he was the Web Development Manager for Computing and Information Technology and the CIO’s Office. He began his career at UB as a supervisor for Instructional Technology Services where he played a significant role in integrating technology into the classroom. Mark has also served as a visiting instructor in UB’s former School of Informatics. His research interests include emerging technologies, social media, the mobile web, the Millennial Generation and their use of technology